Roberts' Multimedia discs not reading

There are two possible reasons for the disc not reading in your CD drive. Either the disc is faulty, or the drive has limited read capabilities. We find that new laptops and older drives often have this problem. We recommend that you check the disc in another CD drive to confirm this. You can also try cleaning the disc with soapy water, and cleaning the CD drive laser with a proprietary CD-ROM drive cleaner.

Alternatively, we have managed to produce special installation discs of the Roberts' Multimedia program for users experiencing difficulty installing. Please email your CD Serial, postal address, and tell us which discs you are having problems with, and we will reply with full instructions. There may be a charge to replace your discs

Disc 1 is required to start the program

Disc 1 (Program disc) is always required in the CD-Rom drive to run the program! This is part of the copy-protection of the Roberts' Multimedia Version 3 program.

The complete, high quality collection of sounds is one of the major features of Roberts, so we have spend a significant amount of time on this portion of the program. As a result, any problem with the sound is almost certainly a issue with your PC, even if your CD player works fine (they use different systems on the computer.)

If you do not get any sound when you are in the program:

1) Check that there is not a red cross over the Roberts sound button on the top right of your screen.
2) Check that your Windows sound is not muted by clicking on the speaker next to the Windows clock on your task bar, make sure it has volume.
3) Double-click the speaker icon next to the Windows clock, and make sure the slider marked 'Wave' is set to a high enough level and not muted.

If none of these measures help, try downloading the latest version of Windows Media Player from the Microsoft website:
www.microsoft.com/windows/windowsmedia

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